What is KeltaFreight?
A freight marketplace connecting shippers directly with verified carriers. Post loads, receive competitive bids, track shipments in real time, and pay securely through escrow.
Who can use KeltaFreight?
Shippers who need freight moved, commercial carriers running under their own USDOT and MC authority, private haulers delivering locally with their own personal vehicle, and freight brokers managing loads on behalf of clients.
Is KeltaFreight free to use?
Signing up and browsing loads is free. A 15% platform fee is applied to each completed shipment to cover payment processing, insurance verification, and platform services. The carrier or hauler who runs the load receives the remaining 85%.
Is KeltaFreight a motor carrier or a broker?
Neither. KeltaFreight is a technology platform. We do not provide transportation services and we do not control how, when, or where a carrier drives, the route taken, or how cargo is loaded and secured. Every commercial carrier on the platform hauls under its own USDOT and MC operating authority.
How do I post a load?
Sign up as a shipper, click “Post Load” from your dashboard, enter pickup/delivery addresses, select equipment type, add cargo details, and set your price. Carriers will bid on your load.
How does payment work?
When you accept a carrier’s bid, payment is held in escrow via Stripe. Funds are released to the carrier only after you confirm delivery and proof of delivery (POD) is submitted.
Can I cancel a load?
Yes, you can cancel before a carrier has picked up. If payment was already escrowed, it will be refunded. Cancellations after pickup may be subject to partial charges.
How do I track my shipment?
Once a carrier is assigned, real-time tracking is available on the load detail page with map view and milestone updates.
How do I get verified?
Commercial carriers provide a USDOT number in active status, an MC number and authority letter, a completed W-9, driver’s licenses, vehicle registrations, and a Certificate of Insurance naming KLM GROUP LLC as an additional insured. Private haulers skip the DOT and MC steps and provide a driver’s license, vehicle registration, personal auto insurance, and a W-9. Our team reviews documentation, typically within 24–48 hours.
What insurance do I need?
Commercial carriers must carry at least $1,000,000 per occurrence in commercial auto liability and $100,000 per occurrence in cargo insurance, plus workers’ compensation where state law requires it. Your policies are primary and non-contributing, and KLM GROUP LLC must be named as an additional insured. Private haulers need at minimum the personal auto liability their state requires — but note that personal policies often exclude commercial delivery, so check whether you need a delivery endorsement. KeltaFreight does not insure your delivery activities.
How do I get paid?
Set up your Stripe Connect account from your Profile page. After delivery is confirmed with POD, your payout is transferred automatically — typically about 2 business days on Stripe’s standard schedule. You keep 85% of the load price; KeltaFreight retains a 15% platform fee. Nothing is released without a valid POD on file.
How are local private hauler deliveries priced?
By a fixed rate card: a flat delivery fee of $25 for 10 miles or less, $45 for over 10 up to 30 miles, or $70 for over 30 miles, plus $2.50 per billable mile. Billable miles are the one-way driving distance doubled to cover the return trip. Fuel is included in the per-mile rate. Your 85% share is calculated on the whole amount the customer is charged — flat fee and mileage together. Runs of 100 miles or more one-way are commercial work and go to bidding instead.
What are detention and lumping paid at?
100% of approved detention charges pass through to you and are settled off-platform. 82% of KeltaFreight-approved lumping charges pass through to you via the platform.
What happens if I cancel a load I already accepted?
Withdrawing a bid before a shipper accepts it is always free. Once a load is assigned to you, canceling can mean suspended bidding access, a penalty of up to $50, or deactivation for repeated violations. Not showing up for a pickup without notice can mean a penalty of up to $75. Penalties may be deducted from future payments.
What does the contractor agreement say about disputes?
Disputes go first to informal resolution — email legal@keltafreight.com and both sides negotiate in good faith for 30 days. If that fails, disputes are resolved by final and binding individual arbitration through the American Arbitration Association, and you waive participation in class, collective, or representative actions. The agreements are governed by Delaware law. If a claim is filed against KeltaFreight’s insurance because of your acts or omissions, you are responsible for a $2,500 deductible per cargo claim and $2,500 per property damage claim.
What equipment types are supported?
18 types including pickup trucks, cargo vans, box trucks, flatbeds, dry vans, refrigerated trailers, RV transport, boat trailers, and more.
Can I withdraw a bid?
Yes, you can withdraw a pending bid at any time before the shipper accepts it.
Is my payment information secure?
Yes. All payments are processed through Stripe with 256-bit SSL encryption. KeltaFreight never stores your card details.
What is escrow?
Escrow means the shipper’s payment is held securely by Stripe until the load is delivered and confirmed. This protects both parties.
What happens if there’s a dispute?
Either party can file a dispute through the load detail page. Our admin team reviews the evidence and resolves disputes fairly.
How do I update my profile?
Go to Profile from the bottom navigation or dashboard. You can update your information, manage Stripe settings, and view your ratings.
Can I use KeltaFreight as both a shipper and carrier?
Each account has a single role. If you need both, create separate accounts with different email addresses.