Last updated: August 5, 2026
Welcome to KeltaFreight. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully.
By creating an account or using KeltaFreight, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you may not use the platform.
KeltaFreight is a freight marketplace that connects shippers, brokers, and carriers. We provide the technology platform to facilitate load posting, bidding, matching, tracking, and payment processing. KeltaFreight is not a motor carrier, freight broker, or freight forwarder.
KeltaFreight is a technology platform only and does not provide transportation services. Every commercial carrier on the platform hauls under its own USDOT and MC operating authority, not under KeltaFreight’s. We do not control how, when, or where a carrier drives, the route taken, or how cargo is loaded or secured. Carriers and private haulers are independent contractors, not employees or agents of KeltaFreight.
Commercial carriers using KeltaFreight must hold and maintain, at all times:
A lapse in any of the above is grounds for immediate suspension or termination of platform access.
Private haulers are individuals delivering with their own personally owned or lawfully possessed vehicle. They do not operate under commercial motor carrier authority, and no USDOT or MC number is required. Private haulers must:
Private hauler deliveries are local work: under 100 miles of one-way driving distance. Runs of 100 miles or more are carried by commercial motor carriers. Personal auto policies may exclude commercial delivery activity — each hauler is solely responsible for understanding their own coverage and obtaining any commercial or delivery endorsement they need. KeltaFreight does not provide insurance coverage for a hauler’s delivery activities.
Shippers and brokers may post loads with accurate descriptions of cargo, dimensions, weight, and locations. Carriers may submit bids on available loads. Acceptance of a bid creates a binding agreement between the shipper and carrier for transportation of the described freight.
All payments are processed through Stripe. Funds are held in escrow until proof of delivery is confirmed. Payouts are initiated automatically on confirmed delivery and typically reach the contractor’s linked bank account in about 2 business days on Stripe’s standard schedule, which KeltaFreight does not control. No payout is released without a valid proof of delivery on file.
KeltaFreight retains a platform fee of 15% of the total load price paid by the shipper. The contractor receives the remaining 85%. For private hauler deliveries, that 85% is calculated on the entire amount charged to the customer — the flat delivery fee and the per-mile charge together, not the per-mile charge alone. The fee percentage in effect when a contractor signs is stamped into their executed agreement.
Accessorials: 100% of approved detention charges pass through to the contractor and are settled off-platform; 82% of KeltaFreight-approved lumping charges pass through to the contractor via the platform.
If a shipper’s payment is later reversed, disputed, or refunded after a contractor has been paid, KeltaFreight may claw back the contractor’s payment in exact proportion to the reversal, and will notify the contractor.
Private hauler rate card: the customer is charged a flat delivery fee set by distance — $25 for 10 miles or less, $45 for over 10 and up to 30 miles, $70 for over 30 miles — plus $2.50 per billable mile. Billable miles are the one-way driving distance from pickup to delivery, computed with commercial mapping software and doubled to account for the return trip. Fuel is included in the per-mile rate and is not charged separately. The rate card is set by KeltaFreight and may be adjusted from time to time; the rate that applies to a given load is confirmed in the load details at the time it is accepted.
Loads may be canceled before a carrier has been assigned without penalty, and a carrier may withdraw a bid at any time before a shipper accepts it.
If a carrier or hauler cancels a load already assigned to them, KeltaFreight may suspend bidding access, assess a monetary penalty of up to $50 per post-assignment cancellation, or permanently deactivate the account for repeated violations. Failing to appear for a pickup without prior notice may draw a penalty of up to $75 per occurrence and possible deactivation. Penalties may be deducted from future payments.
Every delivery is closed out in the KeltaFreight mobile app with the recipient’s on-screen signature, the recipient’s name, between one and five delivery photos, and a GPS-stamped timestamp. Proof-of-delivery records are retained for seven years.
If a claim is filed against KeltaFreight’s insurance arising from a contractor’s acts or omissions, the contractor is responsible for the applicable deductible: $2,500 per cargo claim and $2,500 per property damage claim. These amounts may be deducted from future payments.
KeltaFreight provides a technology platform and is not liable for the actions of shippers or carriers, including but not limited to cargo damage, delays, or non-performance. Our maximum liability is limited to the platform fees collected for the relevant transaction.
In the event of a dispute between a shipper and carrier, KeltaFreight will provide available shipment records and communication logs to assist in resolution. Users agree to attempt good-faith resolution before pursuing legal action.
Informal resolution first. Before starting any formal proceeding, contact legal@keltafreight.com. The parties will negotiate in good faith for 30 days.
Mandatory individual arbitration and class action waiver. If informal resolution fails, any dispute arising out of or relating to a KeltaFreight contractor agreement or the KeltaFreight platform — including disputes over its formation, validity, breach, or enforceability — will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English. Contractors waive any right to participate in a class action, collective action, or representative proceeding; all claims must be brought in an individual capacity only. Either party may still seek emergency injunctive or other equitable relief in court to prevent irreparable harm pending arbitration.
Governing law. The contractor agreements are governed by the laws of the State of Delaware (or the state of KLM GROUP LLC’s principal place of business), without regard to conflict-of-laws principles. For claims not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in that state.
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the platform. You may close your account at any time by contacting support.
For questions about these Terms of Service, contact us at legal@keltafreight.com