Contact Methods
Response Times
- Email: Within 24 hours on business days
- Urgent carrier/shipper issues during active loads: Priority response
For Shippers
Common support topics:
- How to post a load
- Understanding pricing and the 15% platform fee (carriers and haulers keep 85%)
- The local rate card — $25/$45/$70 flat fee by distance plus $2.50 per billable mile
- Managing bids and selecting carriers
- Tracking shipments in real time
- Proof of delivery and payment release
- Filing a dispute
For Carriers
Common support topics:
- Setting up your Stripe Connect account for payouts
- Bidding on available loads
- Pickup confirmation and BOL signing
- Submitting proof of delivery (signature + photos)
- Understanding carrier payout timing and the 85/15 split
- Updating DOT/MC authority, Certificate of Insurance, and vehicle registrations
- Insurance minimums — $1,000,000 commercial auto liability and $100,000 cargo for commercial carriers; state-minimum personal auto for private haulers
- Submitting detention and lumping accessorials
Report an Issue
If you encounter a bug or need to report a problem, email us at issues@keltafreight.com with the load ID and a description of the issue. We’ll investigate and follow up as quickly as possible.